Axis, DigiSystems, Parts
What are INOVATIV’s hours of operation?
INOVATIV is open 4 days a week, Monday through Thursday 8:00am – 5:30PM. If you place an online order Friday through Sunday, your order will be processed on the following Monday. Please keep this in mind when considering your shipping options. We are closed for all major holidays.
Where are INOVATIV products made?
All INOVATIV carts and accessories are manufactured and assembled in California, USA. We have approximately 47 U.S. companies that support the production of our products. Our ability to design, manufacture, and assemble in-house allows our team to focus on quality at all times.
Payment and processing?
Allow up to 24 hrs for order processing. If you have an urgent order, please call (626) 969-5300. Payments are processed upon placing an order. All major credit cards, PayPal, and Affirm are accepted form of payments.
What is INOVATIV’S return policy?
If you need to return a product here is what you need to know: · As long as the INOVATIV product is in ‘Like New’ condition and you haven’t owned the product for more than 60 days, you can return your product for a full refund. · PayPal Returns have a non-refundable 5% return processing fee. Affirm Returns have a non-refundable 6% return processing fee. · We do not accept product returns that are not in ‘Like-New ‘ condition or older than 60 days. · Each product’s ‘Like-New’ status will be determined upon arrival prior to issuing a full refund.
How do I get in touch?
Our website chat is the fastest way to get in touch with us. We are also available by phone Monday through Friday 8:00am to 4:00pm PST, as well as via email: firstname.lastname@example.org
What are your product disclaimers?
All products sold by INOVATIV, Inc. are constructed using CNC machines, presses, and punches therefore our products may have variations in appearance or small imperfections and unevenness.
What is your product warranty?
INOVATIV warrants, to the original user, its equipment carts and accessory products to be free of mechanical and manufacturing defects in material and workmanship under “normal” use for 5-years. If any problem should arise with an INOVATIV product you purchased from an authorized dealer, we will move mountains to be sure you are back up and running quickly. Here at INOVATIV we know and understand how important it is to have a well functioning piece of equipment at all times. For a complete PDF copy of our Limited Warranty, you can download it by clicking here.
Axis, DigiSystems, Parts
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